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Appointment Cancellation Policy
If you are unable to attend your appointment with us, we kindly ask that you inform the reception team at least 24 hours prior to your appointment. This is to enable us to offer the vacant appointment to someone else. Failure to do so will incur a discretionary cancellation fee. We understand that occasionally illness or emergencies occur and you may not be able to give as much notice in those instances.
Code of practice for handling patient complaints We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. Our aim is to learn from any feedback we receive and improve the service we provide to our patients. We will deal with complaints courteously and promptly and aim to resolve the matter as quickly as possible. If you are not satisfied If your complaint was about your dental treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation. For complaints about NHS treatment: ENGLAND: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (0345 015 4033 or www.ombudsman.org.uk). For complaints about private treatment: Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ (020 8253 0800 or online at https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients)
Fourways Dental Surgery
Data Protection Privacy Notice for patients
We compy with the Data Protection Act (2018) and General Data Protection Regulation (GDPR) 2018.
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745
Making a complaint
If you wish to make a complaint, or simply let us know how we could have done better, please contact our Complaints’ Manager:
• By telephone on 01732 882413
• By email at Info@fourwaysdentalsugery.com
• By letter to The Complaints Manager Fourways Dental Surgery 4 Sevenoaks Road Borough Green Sevenoaks Kent TN15 8BB
• In person
Please click on the image below to view the GDC guide to 'Principles of Patient Confidentiality'.